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24-Hour Touch-Tone Service

          Working for you, our Customer

Convenient & Fast Response

Private & Confidential Communication

Available 24 Hours a Day, Every Day

As part of our continuing effort to provide you, our customer, with the best service possible, we are pleased to offer our 24-hour account inquiry system. It's important to note: you  must call one of our customer service representatives to authorize the Exchange State Bank to set up access to the T.A.M.I. system.

T.A.M.I. is unique among bank information systems. For our customers using touch-tone phones, you may quickly and easily move through the system via TOUCH-TONE.

Call our T.A.M.I. information line
815.493.8264
Toll Free: 866.493.8264

Your Security Code

For your first call, use the last four digits of the primary social security number on the account.

Easy As A-B-C!

A. Dial the T.A.M.I. telephone number from any phone. After a brief introduction you will be presented with a list of options. Your choices are:

[1]  Account Information
       [1] for Checking
       [2] for Savings
       [3] for CDs
       [4] for IRAs
[2]  for Funds Transfer
[3]  for Bank Information
[4]  More Options

[0] for the Operator

B. You may press the appropriate number, as shown above, on your telephone keypad. Remember to wait for the beep before speaking.

C. After you have made your selection, you will be asked to enter your account number and security code.  Your account balance will be played automatically. It’s that simple!

T.A.M.I. Services

T.A.M.I. will provide you with the following information, 24 hours a day:

(1) Account Information

(2)  Funds Transfer

(3)  Bank Information

(4)  More Options

(5)  Tutorial

(6)  Help

(0)  Operator

Additional information

* Pressing the "star" key at any time returns you to the previous menu.

# Pressing the "pound" key at any time returns you to the main menu.  The "pound" key ends the call from the main menu.

5 The "five" key gives you a detailed system tutorial.

0 The "zero" key transfers you to the operator or customer service during banking hours.

While listening to your withdrawal and deposit transactions, you may also use these features:

7 Allows you to hear missed information by "rewinding" to the last transaction each time the "seven" key is pressed.

8  To repeat the current transaction being played.

9 Allows you to skip ahead by "fast forwarding" to the next transaction each time the "nine" key is pressed.

Quick access

T.A.M.I. allows callers with touch-tone phones to move quickly through the system. It is not necessary to listen to the prompts. Callers may begin entering choices using touch-tone as soon as the system answers the phone. Once you have become familiar with the system, you can obtain your account information by entering your menu choices, account number (followed by a # key to end) and security code in succession without ever having to listen to a single prompt.

For more information, e-mail us at: info@lanarkbank.com